Maya · Doorwick’s AI
Meet Maya.
The support inbox that lives on your site. Maya answers your visitors from your own documents, with citations, and brings in your team the moment it matters.
$39/workspace per month, or $390/year
No card to create an accountSetup in 2 minutesCancel anytime
If you run a Shopify store, the inbox lives on your store.
One conversation.
- Visitor
How do refunds work?
- Maya · Answering
Within 30 days, as long as your order number is on file.
From your own documents, with the source attached: Refunds policy · 2.1.
- Visitor
Does the clay one come in medium?
- Maya · Showing
It does. $128, and it’s in stock. Want me to add it?
PlannedShopify product cards and a cart the shopper confirms.
- Visitor
Could I get forty for my team?
- Handed over
That one’s for a person. Priya is joining.
Your team picks up the same thread in one inbox. Nobody repeats themselves.
Cited answers.
Support you can put in front of your customers, because you can check every word of it.
Explore all featuresOne-line embed
Add the widget with one script tag. It loads after your page and works on every device.
Answers with receipts
Maya answers from your docs and content, and every answer cites its source.
Knows its limits
Hard questions get flagged, not faked. A real person can take over any conversation.
Many sites, one inbox
Run the widget on every site you own. Conversations from all of them live in one inbox.
Your data stays yours
TLS in transit, provider credentials encrypted at rest, and no training on your data.
One line.
Paste it, allow your domains, then subscribe. The launcher stays off until the workspace is activated.
<script async src="https://chat.doorwick.com/widget.js?v=3" data-site-key="ck_your_site_key"></script>Fair questions.
How much does Doorwick cost?
$39 per site per month, or $390 a year — 2 months free. One plan, two billing rhythms, every feature included. One workspace equals one site and one subscription, and multiple workspaces can share the same operator inbox. When Maya's live video and voice launch, the plan will include 1,000 credits every month to use on them.
Do you charge per seat or per AI answer?
Neither. Operators are unlimited, conversations are unlimited, and AI answers on your own provider key are free and unlimited — you pay Anthropic or OpenAI directly for tokens and nothing extra to us. The three things that grow when your support succeeds are the three things we don't meter.
What is a credit?
A credit is one cent. Credits pay only for the parts that are rendered live for every second they run — Maya's video (75 credits a minute, counted by the second) and voice (15 a minute) — and for answers on Doorwick's own AI if you'd rather not use a key (5 each). These are planned and not live yet; everything else in the plan is.
Do I need credits if I use my own AI key?
No. Answers on your own AI provider key never use credits, however many there are.
What happens when I run out of credits?
Nothing breaks and nothing is billed. Credits are prepaid only, so there are never overage charges: when they run out, Maya switches to text or hands the conversation to your team. We email you when 20% are left, and again at zero.
Do credits expire?
The 1,000 credits in your plan refresh every billing month and are used first; they don't roll over. Credits you buy in a pack last 12 months from purchase.
Is Doorwick really self-hosted?
Yes. Doorwick is one Rails app plus a Postgres database, and the deploy configs (Kamal) ship with it — run it on any box you control. If you'd rather not run infrastructure, use the hosted service.
Which AI providers can I use?
Anthropic, OpenAI, Fireworks, Ollama, or any OpenAI-compatible endpoint. You bring your own API key and pick the model per workspace — Doorwick is provider-agnostic on purpose.
Does the AI train on my data?
No. Conversation text is sent to the provider you configured, under your own key, solely to draft replies. Doorwick stores your conversations and knowledge in your database and nowhere else.
What does the widget cost my page?
One async script tag loads the launcher. The chat interface runs in an isolated iframe, which may load in the background to open promptly. Optional media loads separately; microphone and live-video sessions require visitor activation.
What happens when the AI doesn't know?
It says so, and flags the conversation for a person — the thread lands in your inbox marked "needs human". Answers the AI does give cite the doc they came from, so anyone can check them.
Can I take my data and leave?
Yes. Conversations export from the dashboard, and if you self-host it was your database all along. No lock-in is the point of the architecture.
Say hello.
One price, two rhythms: $39 a month or $390 a year per workspace. One workspace covers one launched site, with unlimited operators, unlimited conversations, and AI answers on your own provider key. New customers with an active paid workspace get one second workspace free for the first year.
Create your account before checkout · Cancel anytime · 2 months free yearly