One-line embed
Add our widget with one line. It loads natively and works beautifully on every device.
AI-powered support
The support inbox that lives on your site.
Embed a chat widget in one line. Let AI answer from your docs with citations — and step in yourself when it matters.
$39/workspace per month, or $390/year
No card to create an accountSetup in 2 minutesCancel anytime
If you run a Shopify store, the inbox lives on your store.
AI with receipts
Answers come from your docs and content. Every answer includes citations, so users can trust the source.
Human handoff
Take over a chat in real time. When it matters, a real person provides a real answer.
Many sites, one inbox
Run the widget on every site you own. Conversations from all sites live in a single inbox.
Follow one conversation
from question to five stars.
This is the whole product in one thread — scroll through it.
01 / AI answers
It starts where your users already are. The AI answers from your docs.
02 / AI cites
Answers come with receipts. The reply is cited so users can check the source.
03 / Knows its limits
Hard questions get flagged, not faked. The AI knows when to pass to a human.
04 / Human handoff
The thread ends with a human, and a rating. Your users leave happy.
05 / Five stars
Every answer shows its work. Happy users turn into advocates.
Every answer shows its work.
This is what makes AI support trustworthy enough to put in front of your users.
AI answers with citations
Drafted from your knowledge, not the internet
When sources are indexed, answers come from those passages with citations. If nothing relevant is there, it says so and hands off. If nothing is indexed yet, that's model knowledge, not a cited answer.
The citation is a real link
Every cited answer links directly to the exact passage in the source. Your team can audit any answer in seconds.
The bot is always visible
One tap asks “Answer from Doorwick AI?” so users know — this is never confused between a feature and your team.
Every site you run. One inbox to answer.
A workspace, per site. A single, powerful inbox to handle them all. Conversations, knowledge, teams — connected.
⌁ runwick.dev⌁ parkvill.com⌁ lil.sprynts.com
One inbox
All conversations, across all sites.
Per-site settings
Customize the widget for each site.
Team & access
Control who can see and reply.
Analytics
Performance, CSAT and more.
The install is one script tag.
Paste it, allow your domains, then subscribe. The launcher stays off until the workspace is activated.
<script async
src="https://chat.doorwick.com/widget.js?v=3"
data-site-key="ck_your_site_key">
</script>Your data stays private.
We don't train on your data. Connections use TLS, provider credentials are encrypted at rest, and we never sell your data.
TLS in transit
Provider credentials encrypted at rest
No training on your data
You're in control.
Export conversations anytime. Remove your account and we'll purge your data.
Your data is yours, by design.
Questions people actually ask.
How much does Doorwick cost?
$39 per workspace per month, or $390 a year — 2 months free. That is the entire price list: one price, two billing rhythms, every feature included. One workspace equals one site and one subscription. Multiple workspaces can still share the same operator inbox.
Do you charge per seat or per AI answer?
Neither. Operators are unlimited, conversations are unlimited, and AI answers run on your own provider key, so there is no per-resolution fee — you pay Anthropic or OpenAI directly for tokens and nothing extra to us. The three things that grow when your support succeeds are the three things we don't meter.
Is Doorwick really self-hosted?
Yes. Doorwick is one Rails app plus a Postgres database, and the deploy configs (Kamal) ship with it — run it on any box you control. If you'd rather not run infrastructure, use the hosted service.
Which AI providers can I use?
Anthropic, OpenAI, Fireworks, Ollama, or any OpenAI-compatible endpoint. You bring your own API key and pick the model per workspace — Doorwick is provider-agnostic on purpose.
Does the AI train on my data?
No. Conversation text is sent to the provider you configured, under your own key, solely to draft replies. Doorwick stores your conversations and knowledge in your database and nowhere else.
What does the widget cost my page?
One async script tag. The launcher is under 5 KB of dependency-free JavaScript, and the chat UI loads in an iframe only when a visitor opens it. No fonts, no framework, no tracking.
What happens when the AI doesn't know?
It says so, and flags the conversation for a person — the thread lands in your inbox marked "needs human". Answers the AI does give cite the doc they came from, so anyone can check them.
Can I take my data and leave?
Yes. Conversations export from the dashboard, and if you self-host it was your database all along. No lock-in is the point of the architecture.
One price, two rhythms: $39 a month or $390 a year per workspace. New customers with an active paid workspace get one second workspace free for the first year.
Per workspace, not per seat — support all the sites you run, and all your users. One workspace covers one launched site. Unlimited operators, unlimited conversations, and AI answers on your own provider key.
Create your account before checkoutCancel anytime2 months free yearly