Terms of service

Doorwick provides an embeddable support widget, a workspace-scoped knowledge base, AI-assisted answers with citations, human handoff, and an operator inbox that can bring several workspaces together. Hosted and self-hosted deployments are different operating arrangements, described below.

You must provide accurate account information, keep credentials and API keys secure, and promptly tell us about unauthorized access. You are responsible for activity under your account, the people you invite, the sites connected to each workspace, and having the rights and permissions needed for content you upload or process.

One workspace represents one site. Site keys, knowledge, settings, identity, and entitlement are isolated per workspace, even when operators view several workspaces through one inbox.

You retain ownership of customer content, knowledge, conversations, and other data you put into Doorwick. You give Doorwick the limited permission needed to host, transmit, index, back up where applicable, and otherwise process that data to provide and secure the service.

You are responsible for your deployed widget, the notices shown to visitors, and the legality and accuracy of content and replies delivered through your workspace. Conversation exports are available from the dashboard. Our handling of personal data is described in the Privacy policy.

Doorwick’s standard hosted price is $39 per month per workspace or $390 per year per workspace. One workspace = one site = one subscription. Operators and conversations are unlimited, and Doorwick does not add a per-AI-resolution fee.

Checkout and subscription management are hosted by Stripe. Subscriptions renew automatically for the selected monthly or yearly period until cancelled. Cancellation is scheduled for the end of the current paid period; access continues until then. Monthly/yearly changes made in Stripe use prorations at the time of the change.

Each workspace is entitled separately. A paid entitlement does not move to another workspace merely because both appear in the same inbox.

Cancellation does not trigger an automatic refund. Questions about an incorrect charge or a refund required by applicable law should be sent to legal@doorwick.com.

Eligible new customers with an active paid workspace may receive one complimentary second-workspace entitlement for the first 12 months. It is one offer per account, applies only to the independently created second workspace, and does not turn the paid workspace into a multi-site subscription.

The paid source workspace must remain active for the promotional entitlement to remain active. Normal per-workspace pricing applies after the promotional period. Dovecore may stop offering the promotion to future customers, prevent duplicate or abusive claims, or correct an entitlement applied in error without shortening a valid entitlement already earned in good faith.

You select and pay your AI provider under your own provider account and API key. Provider availability, token charges, data handling, models, and output are governed by that provider’s terms. Doorwick is provider-agnostic and does not promise that a particular model will remain available.

AI-drafted answers can be incomplete or wrong. Citations and human handoff make answers easier to inspect; they do not replace your judgment. You remain responsible for the knowledge you supply and for replies, actions, promises, advice, or decisions delivered through your workspace.

Do not use Doorwick to break the law; spam, deceive, harass, exploit, or harm people; distribute malware; probe or disrupt systems without permission; evade access controls; infringe rights; or process data you are not entitled to process.

Do not use Doorwick for payment-card data, protected health information, or other highly regulated data unless Doorwick has expressly agreed in writing that the relevant hosted service is suitable for it. Doorwick does not claim certifications it has not earned.

Hosted service. Dovecore operates Doorwick’s application infrastructure, database, access controls, and service updates. You remain responsible for workspace configuration, invited users, connected domains, content, provider credentials, and use of the service.

Self-hosted service. You operate the deployment and are responsible for servers, networking, TLS, database administration, security updates, secrets, monitoring, backups, restore testing, email, provider configuration, legal notices, and compliance in your environment unless a separate written agreement says otherwise.

Dovecore works to keep the hosted service available and secure, but no service-level agreement, uptime percentage, response-time guarantee, or uninterrupted operation is included unless a separate written agreement says so. Maintenance, provider outages, network failures, security events, and circumstances outside reasonable control may interrupt the service.

You may cancel a subscription through Stripe and may ask Dovecore to close a Doorwick account. Dovecore may suspend a workspace that violates these terms, creates security or legal risk, does not pay after Stripe’s retry process ends, or threatens the service or other users. Where practical, we will explain the reason and give you a chance to fix it.

When a subscription or promotion ends, the workspace may stop serving the widget. Terms that naturally continue—including ownership, payment obligations, disclaimers, liability limits, and dispute terms—survive termination. Data export and deletion are handled as described in the Privacy policy.

Doorwick’s product design, brand, code, documentation, and service materials remain with their respective rights holders, including Dovecore Software LLC and its licensors, subject to any open-source licenses included with self-hosted code. These terms do not transfer that intellectual property to you. Feedback may be used to improve the product without an obligation to pay for it.

To the extent the law allows, Doorwick is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that AI output will be accurate. Nothing here excludes a warranty or right that cannot legally be excluded.

To the extent allowed by law, you will defend and indemnify Dovecore Software LLC against third-party claims caused by your customer content, deployed replies, violation of these terms, infringement of another person’s rights, or unlawful use of the service. This does not apply to claims caused by Dovecore’s own breach or misconduct.

Dovecore may update these terms as the service changes. Material changes will be announced in the service or by email before they take effect when reasonably possible. Continued use after the effective date means the updated terms apply; if you do not agree, stop using the service and cancel before renewal.

Questions or disputes should first be sent to legal@doorwick.com so the issue can be reviewed directly.

Questions about these terms: legal@doorwick.com. Privacy requests: privacy@doorwick.com.