Simple by design

One price.

One plan per site: $39 a month, or $390 a year. Everything Doorwick does, for your whole team, with every operator and every conversation.

Everything shipped today

Everything in it.

  • Unlimited operators
  • Unlimited conversations
  • AI answers with citations
  • Human handoff
  • Widget and knowledge base
  • Analytics and conversation export

Credits

1,000 credits.

Every plan includes 1,000 credits a month. A credit is one cent, and credits pay only for what is rendered live, second by second.

PlannedCredits start when Maya’s video and voice launch. Everything else on this page is live today.

  • PlannedMaya videoa minute, counted by the second75credits1,000 buys about 13 minutes
  • PlannedVoice without videoa minute15credits1,000 buys about 66 minutes
  • PlannedAn answer on Doorwick’s AIno key needed5credits1,000 buys about 200 answers
  • An answer on your own AI keyunlimitedFreeNo limit

Credit packs

Top up.

Need more? Every pack costs the same per credit, and credits you buy last 12 months.

  • $20

    2,000 credits

  • $50

    5,000 credits

  • $100

    10,000 credits

How it works

No surprises.

  • Included credits go first

    They refresh every billing month and don’t roll over.

  • Bought credits keep

    They last 12 months from purchase.

  • Prepaid only

    You’re never billed for more than you bought, and there are no overage invoices.

  • Running out never stops a conversation

    Maya switches to text, or hands it to your team.

  • A heads-up first

    We email you when 20% of your credits are left, and again at zero.

  • Video when there’s room

    Video conversations are short, and only so many can run at once, so a visitor may sometimes get text instead.

Why we charge this way

Fair pricing.

  • Most of Doorwick costs almost nothing per conversation.

    So it’s one flat price: no seats, no per-answer and no per-resolution fees.

  • Live video and voice are rendered every second they’re on.

    They’re the only parts that use credits. Light users pay nothing extra; busy sites pay only for what they use.

  • Your own AI key keeps answers free.

    Unlimited, with no credits. Doorwick’s AI is there if you’d rather not manage a key.

  • Prepaid means no surprise bill.

    You never pay for more than you bought.

Worked examples

Real bills.

  • Text only, own AI keyAny number of conversations0 credits$39no credits needed
  • Trying Maya10 video minutes, 15 voice minutes975 credits$39inside the 1,000 included
  • Regular Maya use30 video minutes, 20 voice minutes2,550 credits$39 + $20450 bought credits left over
  • Busy Maya site150 video minutes11,250 credits$39 + $100 + $201,750 bought credits left over

Monthly billing shown. Video and voice examples apply once they launch.

Everything included

Clear limits.

Exactly what one plan covers, and where separate costs or workspace limits begin.

  • Operators

    Unlimited
    Invite owners and agents — unlimited operators

  • Conversations

    Unlimited
    No Doorwick conversation overage

  • AI answers

    Your key: unlimited
    Provider token charges stay with your provider

  • Knowledge

    Included
    Sources and citations are workspace-scoped

  • Human handoff

    Included
    The same thread reaches your team inbox

  • Widget

    Included
    One launched site per workspace

  • Analytics and export

    Included
    Workspace reporting and conversation JSON export

  • Deployment

    Hosted or self-hosted
    Run the Rails and Postgres app yourself if preferred

  • What Doorwick does not meter

    Operators, conversations, and AI answers on your own key are not separate Doorwick line items.

  • What your provider bills

    AI token usage on your key is charged directly by the provider connected to your workspace.

  • What one subscription covers

    One workspace, its widget, knowledge, team, analytics, and one launched site.

Launch offer

Bonus workspace.

New customers with an active paid workspace can launch one eligible second workspace free for the first year. Normal per-workspace pricing applies afterward.

Offer terms

One automatic entitlement per eligible account. The paid source workspace must remain active during the promotional period.

Straight answers

Fair questions.

How much does Doorwick cost?

$39 per site per month, or $390 a year — 2 months free. One plan, two billing rhythms, every feature included. One workspace equals one site and one subscription, and multiple workspaces can share the same operator inbox. When Maya's live video and voice launch, the plan will include 1,000 credits every month to use on them.

Do you charge per seat or per AI answer?

Neither. Operators are unlimited, conversations are unlimited, and AI answers on your own provider key are free and unlimited — you pay Anthropic or OpenAI directly for tokens and nothing extra to us. The three things that grow when your support succeeds are the three things we don't meter.

What is a credit?

A credit is one cent. Credits pay only for the parts that are rendered live for every second they run — Maya's video (75 credits a minute, counted by the second) and voice (15 a minute) — and for answers on Doorwick's own AI if you'd rather not use a key (5 each). These are planned and not live yet; everything else in the plan is.

Do I need credits if I use my own AI key?

No. Answers on your own AI provider key never use credits, however many there are.

What happens when I run out of credits?

Nothing breaks and nothing is billed. Credits are prepaid only, so there are never overage charges: when they run out, Maya switches to text or hands the conversation to your team. We email you when 20% are left, and again at zero.

Do credits expire?

The 1,000 credits in your plan refresh every billing month and are used first; they don't roll over. Credits you buy in a pack last 12 months from purchase.

Is Doorwick really self-hosted?

Yes. Doorwick is one Rails app plus a Postgres database, and the deploy configs (Kamal) ship with it — run it on any box you control. If you'd rather not run infrastructure, use the hosted service.

Which AI providers can I use?

Anthropic, OpenAI, Fireworks, Ollama, or any OpenAI-compatible endpoint. You bring your own API key and pick the model per workspace — Doorwick is provider-agnostic on purpose.

Does the AI train on my data?

No. Conversation text is sent to the provider you configured, under your own key, solely to draft replies. Doorwick stores your conversations and knowledge in your database and nowhere else.

What does the widget cost my page?

One async script tag loads the launcher. The chat interface runs in an isolated iframe, which may load in the background to open promptly. Optional media loads separately; microphone and live-video sessions require visitor activation.

What happens when the AI doesn't know?

It says so, and flags the conversation for a person — the thread lands in your inbox marked "needs human". Answers the AI does give cite the doc they came from, so anyone can check them.

Can I take my data and leave?

Yes. Conversations export from the dashboard, and if you self-host it was your database all along. No lock-in is the point of the architecture.

Ready?

Ready to launch?

Start with one workspace for one launched site. Add another independent workspace when you need it.

Cited answersHuman handoff includedExplore all features →

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