Your docs already answer the question
You have product guides, help articles, policies, or release notes, but customers still ask the team to find the right passage.
For B2B SaaS
AI customer support for small software teams.
Doorwick turns the product knowledge you already maintain into cited answers on your site. Routine questions get immediate help; exceptions reach a person with the conversation intact.
Create the account, install the widget, and analyze the public site before checkout.
Verify the fit
Follow each claim into the product documentation.
Positioning is useful only when the underlying behavior is inspectable. These guides explain how the core workflows operate.
Installation
Add the widget and allow the right origins.
Read the guideKnowledge and citations
Control the sources used in AI answers.
Read the guideAI agent setup
Choose the provider, model, and answer behavior.
Read the guideVerified visitors
Carry trusted customer identity into support.
Read the guideWho it is for
Built for the stage between shared effort and support bureaucracy.
Doorwick fits B2B software companies that have useful knowledge, real customer conversations, and a team that still values a direct view of both.
Support belongs to a small team
Founders, customer success, product, and engineering still share support work, so a heavy enterprise help desk creates more process than relief.
Trust matters more than a fast guess
You want AI answers grounded in approved knowledge, with the source visible and a human handoff when judgment is required.
You run more than one public surface
Marketing, product, and documentation sites need their own knowledge and controls while the people answering them need one inbox.
Purchasing triggers
The moments when a support widget stops being enough.
These are the operational signals that usually make a grounded answer-and-handoff loop worth evaluating.
- 1A launch, funding round, or growing customer base is increasing repetitive product questions.
- 2Good documentation exists, but customers cannot find the right answer at the moment they need it.
- 3Founders or engineers are repeatedly pulled into questions that customer success could resolve with better context.
- 4An existing chat widget captures messages but does not answer from product knowledge or show its sources.
- 5Per-seat or per-resolution pricing makes it expensive to invite the whole customer-facing team.
- 6Security or product teams want control over the AI provider, model, credentials, and deployment boundary.
Buyer roles
One product, four reasons to care.
Doorwick is often evaluated across customer experience and technical ownership. Each buyer should be able to see the boundary that matters to them.
Founder-led support
Founder or CEO
Cover common questions without hiding customers behind a complicated ticketing operation.
A growing post-sale team
Head of Customer Success
Give customers immediate cited answers while keeping exceptions and relationship work with people.
Repetitive product volume
Support lead
Reduce repeated explanations, preserve conversation context, and see exactly when the AI handed off.
Technical ownership
Product or engineering lead
Install a small widget, keep knowledge and credentials workspace-scoped, and choose the model provider.
Use cases
Start with questions whose answers already have an owner.
Doorwick works best where the approved answer lives in product knowledge and the line between automation and human judgment is clear.
Product and API questions
Answer setup, integration, configuration, and feature questions from the same guides your team maintains.
Trial and onboarding support
Help a new user find the next step without making them leave the product to search a documentation site.
Policy and account guidance
Explain published billing, cancellation, privacy, and account policies with a link back to the controlling source.
Human exceptions
Move edge cases, judgment calls, and relationship-sensitive questions into the shared inbox with the full thread intact.
Multi-product operations
Keep each product site in its own workspace while operators move across the combined inbox with one account.
Knowledge gaps
Use unanswered conversations to see where a guide is missing, unclear, or no longer matches the product.
Who it is not for
Clear boundaries make a better buying decision.
Doorwick stays deliberately focused. If these are central requirements, a different category of support product will fit better.
Enterprise contact centers
Doorwick is not a voice, SMS, social-media, workforce-management, or deeply tiered SLA suite.
Teams without maintained source material
The AI is designed to answer from the knowledge you approve. It is not a substitute for writing down how your product works.
A fully bundled AI bill
You bring the provider key and pay that provider directly. Doorwick does not hide model usage inside a marked-up resolution fee.
Unattended judgment calls
Questions that need discretion, account-specific authority, or a consequential action should reach a person or an explicitly safeguarded tool.
Test the fit with your own public site.
Create a workspace, install the one-line widget, and review the pages Doorwick recommends before you activate a paid subscription.