Job 1 — answers from your pages
Shipping, returns, sizing, store policy, cited from what you already published. Connect the store and order status too: verified customers just ask, anyone else gives the order number and checkout email.
For Shopify stores
The support inbox that lives on your store.
Paste one script in theme.liquid. DoorWick does two jobs: it answers from your FAQ, returns, and shipping pages, with citations. And you step in when it matters.
$39/workspace. Not a Shopify app.
Job 2 — a person when it matters
Refunds, cancellations, address changes, anything with money or judgment in it. The thread lands in your inbox, conversation intact.
Who it’s not for
A Shopify app or App Store listing
A contact center
A store with nothing written down
Unattended refunds or cancellations
Install
Paste this in theme.liquid before </body>. Allow your store domain. Then create a workspace.
<script async
src="https://chat.doorwick.com/widget.js?v=3"
data-site-key="ck_your_site_key">
</script>Price
$39/workspace a month, or $390 a year. One workspace = one site = one bill. Unlimited operators. Your model key.
This page is https://doorwick.com/for/shopify
Create an account, paste the script, point it at your FAQ and policies, try it before you pay.